Client Advisor & Sales Support

Type de contrat: CDI
Lieu: Genève
Date: 12/07/2024

Work Hunter is recruiting a client advisor & sales support for one of its clients on a permanent contract.

 

Vos missions :

 
  • Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service and never let the customers leave with a bad impression 
  • Listen and understand clients’ needs, providing customized advice and introducing them to the discovery of the Brand 
  • Establish and develop relationship with existing clients and engage new customers to the Brand
  • Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver an unique shopping experience. 
  • Contribute to the store and service KPI’s achievement 
  • Register clients’ data in the dedicated system for future contact, personalized CRM actions and client development purposes. 
  • Perform all CRM one to one activities as per Store Manager indications, including CRM AFSS (ex. follow up on watch maintenance) 
  • Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.).
  • Ensure that all front area of the shop are clean and products are displayed as per VM guidelines. 
  • Perform all After Sales services front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as a proactive point of reference (for estimate approval, lead-time updates, return and invoicing of repair products. etc.) and assuring that the customer satisfaction is constantly pursued and restored 
  • Perform on-line training modules and participate to defined training sessions in order to develop their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security, systems…)

Profil :

  • At least 5 years’ previous sales experience with a luxury/fashion brand. 
  • Expertise in customer relationship management techniques
  • Strong customer service and negotiation skills
  • In-depth knowledge of fine jewelry and high-end products 
  • Fluent in written and spoken English
  • Ability to work as part of a team