Client Advisor & Sales Support
Type de contrat: CDI
Lieu: Genève
Date: 12/07/2024
Work Hunter is recruiting a client advisor & sales support for one of its clients on a permanent contract.
Vos missions :
- Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service and never let the customers leave with a bad impression
- Listen and understand clients’ needs, providing customized advice and introducing them to the discovery of the Brand
- Establish and develop relationship with existing clients and engage new customers to the Brand
- Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver an unique shopping experience.
- Contribute to the store and service KPI’s achievement
- Register clients’ data in the dedicated system for future contact, personalized CRM actions and client development purposes.
- Perform all CRM one to one activities as per Store Manager indications, including CRM AFSS (ex. follow up on watch maintenance)
- Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.).
- Ensure that all front area of the shop are clean and products are displayed as per VM guidelines.
- Perform all After Sales services front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as a proactive point of reference (for estimate approval, lead-time updates, return and invoicing of repair products. etc.) and assuring that the customer satisfaction is constantly pursued and restored
- Perform on-line training modules and participate to defined training sessions in order to develop their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security, systems…)
Profil :
- At least 5 years’ previous sales experience with a luxury/fashion brand.
- Expertise in customer relationship management techniques
- Strong customer service and negotiation skills
- In-depth knowledge of fine jewelry and high-end products
- Fluent in written and spoken English
- Ability to work as part of a team